At NexivaCraft, we strive to provide a smooth shopping experience. If you are not satisfied with your purchase, you may request a return under the following conditions:
Return Time Frame Customers can request a return within 3 days (72 hours) of receiving the product. After this period, no return or refund will be accepted.
Advance / Return Charges
A Rs. 300 advance fee is required on orders.
This Rs. 300 is non-refundable under all circumstances (including returns or cancellations).
Eligibility for Return To qualify for a return:
The product must be unused and in original condition
Must include original packaging
Should not be damaged or tampered with
Non-Returnable Items
Used or damaged products
Personal care items (for hygiene reasons)
Discounted or sale items
Return Process To request a return, contact us: 📞 Phone/WhatsApp: 03174781835 Provide your order number and reason for return. Our team will guide you.
Refund Policy
Refund will be processed after inspection of the returned item
Rs. 300 advance and delivery charges are non-refundable
Remaining amount (if applicable) will be refunded within 5–7 working days
Important Note We reserve the right to reject any return request that does not meet our policy conditions.
Need help?
Contact us at info@nexivacraft.com for questions related to refunds and returns.
